How do gambling companies deal with suicide threats from customers?

Question

What actions do gambling companies take when a customer threatens suicide?

Answer 1

Suicide threats from customers are supposed to be handled by a senior manager. However, the approach can be quite callous, with decisions being made based on the perceived threat level, and once the customer is off the phone, there is often no follow-up to check on their well-being. This lack of concern highlights a disturbing aspect of the gambling industry's attitude towards customer welfare.